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Return & Refund Policy
1.This Return and Refund policy is only applicable for Golac Commerce Sdn. Bhd. Online Delivery.
2.Should there be any discrepancy of products delivered and Customer wishes for return and refund,
3.Customer need to notify Customer Service to report on the products upon 3 days of receiving the goods.
4.Return/Refund of Products can be arranged under the following reasons:
If the products delivered is in damaged or defective condition; or
If the product is near expiry or expired; or
If the product is different from the Order delivered.
Products for return or refund shall be returned in its original condition, quantity, and packaging as it first delivered to customer together with proof of purchase
5.Upon confirmation of the Return/Refund, customer is required to send back the product using the consignment note provided by our customer service.
6.The customers shall be responsible for the risks and condition of the Product to be returned until it is delivered to Golac Commerce Sdn. Bhd. Golac Commerce Sdn. Bhd. will not be liable for any loss or damage to the product prior to the product received by us. The customers are advised to pack safely the product to prevent any loss or damage to the products or its original packaging.
7.The return of a product by a customer does not automatically warrant for a refund. The returned product will be inspected and if the following conditions mentioned in no.3 of this return and refund policy is fulfilled, we will refund and reimburse the customer of its courier chargers for returning of the product to us provided that the courier payment slip is furnished to us upon seeking refund.
8.Refund payment will be debited to customer debit card or credit card within 14 to 30 working days depending on appointed bank refund policy.
Exchange policy
1.For exchange, kindly call our Customer Service with your order number and information on the affected item within 3 days of receiving the goods.
2.Exchange of Products can be arranged under the following reasons:
If the products delivered is in damaged or defective condition; or
If the products are near expiry or expired; or
If the product is different from the Order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
3.Exchange of Products can only be for the following:
Products has to be exchange with the same product.
Products has to be of the same brand.
Products has to be of the same quantity & volume size.
Please return the affected products to the following address:
Golac Commerce Sdn Bhd
No.A52 (Ground Floor),
Jalan 3A, Cinta Sayang Resort Homes,
08000 Sungai Petani,
Kedah Darul Aman.
GOLAC COMMERCE (M) SDN BHD (SSM : 1363326-P)
No.A52 (Ground Floor), Jalan 3A, Cinta Sayang Resort Homes, 08000 Sungai Petani, Kedah Darul Aman.
CUSTOMER CARE HOTLINE
Contact : +604-4412710 | +6013-738 2709
(9:00am – 6:00pm | Monday – Friday)
PAYMENT METHOD
LOGISTIC PARTNER
DISCLAIMER : Supplementary foods are not medicines. The results of practicing dietary supplements are diverse and vary according to the individual. It depends on various factors such as the way of use, lifestyle and so on.
